Florida, NY
10921 mtibbettsone@gmail.com
SUMMARY
Highly
motivated Information Services Professional with proven experience in product
development and support leading to company growth and meeting business objectives.
Proven ability to conduct accurate
needs analysis, streamline work flow processes, conduct strategic planning,
build and motivate teams, and manage projects.
|
·
Process
Management |
·
Problem
Solving |
·
System
Analysis |
|
·
Team
Building |
·
Employee
Development |
·
Cost
Reduction |
|
·
Risk
Analysis |
·
Change
Management |
|
KEY ACCOMPLISHMENTS
·
Directed Logistics team in planning and
managing route optimization and restructure projects that generated $4.3M in savings in 2009.
·
Responsible for successful logistics
planning associated with 17 new client launches and territory expansions in
2009 that led to an additional 288K
copies being delivered daily.
·
Reduced
travel related expenses by 80 % by developing processes to remotely manage
desktop software support and version updates in distribution centers across 23
states.
·
Managed
custom development of routing software used to successfully deliver 11M copies weekly.
·
Established
quality assurance and change control procedures to assure timely daily routing
updates.
·
Developed
process and documentation used to support nightly processing of data and
reports used for daily product delivery at 120 + distribution centers.
·
Designed
and blueprinted business efficient office space for recent relocation. Used
available resources in design strategy to reduce relocation costs.
·
Designed
a custom user interface to manage day to day routing and sequence changes.
·
Coordinated
successful migration of data from 120 + remote desktop PC’s to Cloud (central
server) environment to support data flow processing changes during SAP
implementation project.
·
Lead
design team in development, testing and implementation of company route
delivery application that lead to a 30 % decrease in delivery service errors.
·
Championed
the Boston Globe 7am to 6am delivery guaranteed delivery project.
PUBLISHERS CIRCULATION FULFILLMENT, Towson, MD 2002 –
2010
Director of Logistics 2008 – 2010
·
Directed
team of 18, managing route structure changes and geographic delivery territory
in 17 states, streamlined workflow processes, oversaw planning and
prioritization of 80+ projects over a one year period, and responded to
operational support requests.
·
Oversaw
route planning and data management of 25+ new client launches and product
expansions.
·
Advised
on Change Control Board in planning production changes effecting data structure
related to route structure and reporting.
Manager of Logistics 2006 – 2008
·
Responsible
for training and development of Logistics team to support use of software used
in creating solutions for cost analysis during new client product integration.
Mark Tibbetts Page
Two
PUBLISHERS
CIRCULATION FULFILLMENT (Continued)
·
Managed
migration of data between circulation systems. Assured
consistency of routing data structure.
·
Created
data management strategy to allow quality assurance testing prior to production
run.
·
Coordinated
workspace migration to central processing environment. Instituted backup processing plan.
Technical Software Consultant 2002
– 2006
·
Revitalized
strategy and restructured team to support and implement use of RouteSmart
routing software.
·
Conceived
and implemented process to manage version
change control and workspace updates on 120 + remote desktop PC’s.
·
Defined
spec changes for desktop application used to initiate batch routing and update
route sequencing.
·
Channeled
custom application update requests to RouteSmart support team.
·
Implemented
RouteSmart / ArcView user certification training and testing program.
COMMUNITY NEWSDEALERS INC., Waltham, MA 2001
– 2002
·
Operational
advisor during implementation of PBS circulation system. Worked with project
management group in designing screen display modules. Established
operational reports specs and format.
PROFESSIONAL DEVELOPMENT
·
Missile
Systems Tech Training Certification – USAF (CCAF)
·
RouteSmart
/ ArcGIS 9.1 Training Certification